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DocuSource LLC is pleased to provide its customers with convenient access to some of our most frequently asked questions.  Feel free to submit a question that you would like to see answered on our site by clicking Ask A Question below.  For immediate assistance, please contact our Customer Interaction Center.


Miscellaneous Ask A Question

Subject: Locating the Image Counter
Question: Where is the Image Counter (meter) on my machine?
Answer: The counter location is different on every machine, please see your Owners Manual or the directions on our Meter Entry page located elsewhere on this web site.
Subject: Sharp Owners Manual
Question: I lost the owners manual for my Sharp machine. Where can I get another one?
Answer: While many manuals are available for a charge from our parts department, you can download a manual off the net or get instructions to your specific question by visiting My Sharp or Sharp’s web site.
Subject: Kyocera Owners Manual
Question: I lost the owners manual for my Kyocera machine. Where can I get another one?
Answer: While many manuals are available for a charge from our parts department, you can download a manual off the net or get instructions to your specific question by visiting the Kyocera download page.
Subject: Muratec Owners Manual
Question: I lost the owners manual for my Muratec machine. Where can I get another one?
Answer: While many manuals are available for a charge from our parts department, you can download a manual off the net or get instructions to your specific question by visiting the Muratec download.
Subject: Meter Reading - Kyocera Copiers
Question: How can I get an accurate meter reading from my Kyocera Mita copier?
Answer: KM-650, 830, 1530, 2030, 2530, 3530, 4030, 4850 AND KM-C830D: THERE IS A MECHANICAL METER ON RIGHT SIDE OF THE MACHINE (LOOKS LIKE THE ODOMETER IN YOUR CAR).

KM-3035, 4035 AND 5035: HIT THE DEFAULT SETTINGS/COUNTER KEY ON THE TOP OF THE COPIER, THEN ON THE TOUCH SCREEN PRESS COUNTER CHECK. THERE IS A NUMBER UNDER THE WORD TOTAL-THAT IS THE METER TO SUBMIT

KM-C2030 AND KM-C3130: GO INTO UTILITIES, HIT METER COUNT, THERE WILL BE 2 PRINT METERS (1 BLACK & WHITE AND 1 COLOR) AND THERE WILL BE 2 COPY METERS (ALSO 1 BLACK & WHITE AND 1 COLOR). PLEASE MAKE SURE THAT YOU ARE SUBMITTING 4 SEPARATE METERS.

KM-4500, 4530, 5500 AND 5530: OPEN THE FRONT DOOR, THERE IS A MECHANICAL METER ON TOP LEFT CORNER.

KM-6230 AND KM-6330: OPEN THE FRONT DOOR – THERE WILL BE 2 MECHANICAL METERS, THE CORRECT METER WILL BE THE SECOND SET OF NUMBERS ON THE BOTTOM.

FS-3800, 8000 AND 9500: PRESS THE MENU KEY, SCROLL DOWN TO LIFE COUNTERS; HIT THE RIGHT ARROW KEY, YOU SHOULD SEE A SET OF NUMBERS, THAT IS THE METER WE NEED. TO GO BACK JUST HIT THE MENU KEY.

KM-1010, 1510 AND 1810: PRESS DOWN THE STOP/RESET KEY FOR APROX. 5 SECONDS, IT SHOULD FLASH F23 & THEN 2 SETS OF 3 NUMBERS, WRITE DOWN ALL THE NUMBERS INCLUDING ZEROS. DO NOT WRITE DOWN F23.

FS-C5016: PRESS THE MENU KEY, SCROLL DOWN UNTIL YOU SEE PRINT STATUS PAGE AND ENTER TWICE, IT WILL THEN PRINT THE PAGE, PLEASE FAX THAT TO US ALONG WITH THE METER FORM WE FAXED YOU WITH YOUR COMPANY INFORMATION ON IT. KM-1500: HOLD DOWN THE CLEAR KEY.

Subject: Meter Reading - SHARP Copiers
Question: How can I get an accurate meter reading on my SHARP copier?
Answer: AR-150, 151, 156 AND AL-1200, 1220, 1451, 1530 AND 1551: HOLD DOWN THE CLEAR KEY FOR APROXOMATLEY 5 SECONDS

ARM-160, AR-160, 161, 162, 163, 200, 201, 205, 207 AND 501: HOLD DOWN THE ZERO KEY

ARM-280, 350, 450 AND 550: PRESS & HOLD COPY KEY (LEFT SIDE OF PANEL) IT SHOULD FLASH COPY OUTPUT, PRINT OUTPUT & TOTAL OUTPUT (WE NEED TOTAL OUTPUT)

ARP-350: HIT MENU TWICE, SAY OK, SCROLL DOWN TO CUST.SETTINGS, SAY OK, SELECT “TRAY SET”, SCROLL DOWN TO TOTAL COUNT, SAY OK, IT SHOULD THEN SAY DISPLAY? SAY OK AGAIN. WRITE DOWN THAT METER

AR-228, 235, 250, 275, 285, 286, 287, 335, 336, 337, 405, 407, 505 AND 507: PRESS & HOLD COPY KEY-LOCATED ON THE FAR LEFT SIDE OF THE COPIER

AR-650, 651 & 800: MECHANICAL METER ON TOP OF COPIER OR INSIDE THE FRONT DOOR

SF-2014, 2022, 2025, 2027, 2114, 2116, 7800, 7900, 8300, 8500 AND 8800: PRESS AND HOLD DOWN THE ZERO KEY (IT MAY HAVE A DIAMOND ON IT)

SF-2030,2035,2040,2050,2052,2514,2530,2540,5132, SD-2060,2175,2260,2275,3062: PRESS AND HOLD DOWN THE SCROLL KEY (RIGHT ARROW KEY) OR THE ZERO KEY

COLOR COPIERS…ARC-150, 160, 250 AND 260: HOLD DOWN COPY KEY (LOCATED ON FAR LEFT SIDE OF COPIER). IF NETWORKED PLEASE FOLLOW THESE STEPS: - HIT CUSTOM SETTING KEY OP PROGRAM - ENTER KEY OP CODE - SHOULD BE 00000, UNLESS YOU CHANGED IT - PRESS TOTAL COUNT – THEN HIT PRINT - FAX US WHAT PRINTS OUT ALONG WITH THE METER READING FORM THAT HAS YOUR COMPANY NAME ON IT.




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